Both pools are kept clean and are tended to every morning with great care. We found that in the other pool area it was nothing more than faint background noise. Even when stood in that area, it is hardly deafening. The music from the activity pool is really not that loud at all. POOL AREA After reading reviews, I was a little concerned that the ‘Party Pool’ would be a loud, rowdy place that would ruin my relaxation. That being said, I did enjoy the Rock Show. It was often the same group of performers coming in to do the same dances to different music. However, I found a lot of the other shows felt very repetitive. The Fire Show is incredible, and absolute must see. He's an absolute credit to the hotel and my fiancé and I wish him well for the future. Outside of activities we found him to be a genuinely lovely young man who always took the time to speak to us around the pool as well as during evening entertainment. His positive attitude really shone through and meant that any sessions he was running were thoroughly engaging. Whilst all of them are great representatives of the hotel I would like to single out Esteban and thank him for helping make our holiday even more special. Throughout the day they provide a range of activities that cover a variety of interests including cooking, arts and crafts as well as fitness and sport sessions. ENTERTAINMENT The Blue Team that provides the entertainment at OMR are fantastic. There are a few names I'd like to mention later. Every experience we had with staff was pleasant and we found any requests we had were dealt with efficiently. For my partner and I, the staff really make the hotel. I'll never tire of seeing iguanas roaming around. As mentioned in other reviews, the wildlife is great too. The plants are well maintained and whilst we there it also appeared as if work was going into the freshen up the exterior of each building. The gardening and maintenance team work very hard throughout the hot days to keep the resort looking worthy of its 5-star rating. We reported it and the maintenance team had it fixed by the time we returned to our room. After 10 days of constant use, we had a slight leaking issue which we appreciate is just one of those things with air con units that get a lot of use. The air conditioning in the room was a godsend and really helped provide us with a comfortable night’s sleep despite the humidity and temperature outside. The fridge was restocked with drinks often too. The maids were brilliant and kept our room clean and towels fresh. We had great access to the pool, beach, and some restaurants, with the main entrance lobby area being a 5-minute walk away. The room we stayed in was clean and comfortable. I’d recommend using this service as the resort, whilst not huge, is still big enough that pulling suitcases in the heat could be an uncomfortable experience. This service was also available upon check out, all we had to do was make the request via phone call before we vacated the room. Our cases were taken up to the room using a golf cart. This is a small complaint, but after a 10-hour flight and long coach journey we would have preferred to be able to go to our room and settle first. Whilst we appreciate this was useful, we didn't have a choice on whether we wanted to receive this information at that time. We were then directed to an additional member of staff who sat with us in the lobby to go over things in more detail. ROOM, GROUNDS AND STAFF Upon arrival we were checked-in and the receptionist gave us some basic information. I will try to cover as much as I can, breaking it into sections to make it easier to read. For more context, we are an English couple in our 30s who like a relaxing holiday that still offers the opportunity to join in with activities. Usually, I don't leave reviews for places but after reading some of the (in my opinion, unfair) negative reviews here I thought I'd share our experience. My fiancé and I spent 2 amazing weeks at Ocean Maya Royal. Bloomfield House Hotel, Leisure Club & Spa.Hotels near Cenote "el Burrodromo" Mayakoba.Hotels near Rosewood Spa at Rosewood Mayakoba.Playa del Carmen Pet Friendly Beach Hotels.Playa del Carmen All Inclusive Beach Hotels.All Inclusive Resorts in Playa del Carmen.All Inclusive Hotels in Playa del Carmen.Pet Friendly Hotels in Playa del Carmen.InterContinental (IHG) Hotels in Playa del Carmen.Barcelo Hotels & Resorts in Playa del Carmen.RIU Hotels & Resorts in Playa del Carmen.Iberostar Hotels & Resorts in Playa del Carmen.
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